Shipping

We ship worldwide.

All UK orders are normally shipped via Royal Mail or DPD. Europe and orders to the rest of the World are shipped via Royal Mail International Tracked and Signed.

A signature is required on receipt of the package, so please make sure someone will be in to receive it.

Delivery time
We are a small studio so most of our products are made on demand. We manufacture your order once payment has been made. So please be aware that shipping times can vary depending upon the product. 

All orders are normally shipped from the UK within 3-5 working days.

Stix is not responsible for any delay that results from an incorrect address, holidays or by incidents beyond our control. 

Shipping costs
The system will automatically calculate the shipping cost depending on the volume, weight and destination of the products purchased.

Example rates:

  • UK: £1.95 - £9.95
  • Europe: £13.65 - £20.00
  • United States & Canada: £9.95 - £25.00
  • Rest of the World: £9.95 - £25.00

Please note that any customs duties and taxes for overseas orders are the buyer’s responsibility to pay.

Returns
If, for whatever reason, the customer is dissatisfied with a product bought directly from Stix, the purchase may be exchanged or returned. Specially produced items are however not eligible for return.

To return or exchange an item, please email us with your order number, details of the item to be returned, and the reason for its return. The customer must inform Stix within 7 days of their intention to return the item. The package must then be shipped within a further 14 days. All shipping costs, duties and taxes have to be paid by sender.

Stix Studio
2 Meadowsweet Lane
SR3 2GR
United Kingdom

All returned items must arrive unused and in the original packaging. Upon receipt of the items, a full refund will be made – the shipping costs are not refundable– within 30 days.

Damaged items
If any item arrives in a less than perfect condition, please notify us immediately at hello@stixstudio.co.uk We will do our best to remedy the situation as quickly as possible.

The customer should only accept packages without visible signs of wear and tear.  If the customer decides to accept visibly damaged items, this should be noted on the delivery form next to their signature.  If product is found to have been affected, the customer must email us immediately, attaching pictures of both the packaging and its contents. All the original packaging must also be retained. 

The customer must inform Stix within 7 days of their intention to return the item. The package must then be shipped within a further 14 days.

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